Return/Refund Policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, contact us at alsaqer11@yahoo.com. Returns should be sent to: [INSERT RETURN ADDRESS]. If accepted, we’ll send a return shipping label and instructions on how to send your package. Items sent back without prior approval will not be accepted.

Damages and Issues
Inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item so we can make it right.

Exceptions / Non-returnable Items
Certain items cannot be returned, such as perishable goods (e.g., food or plants), custom products, personal care items (e.g., beauty products), hazardous materials, flammable liquids, or gases. We do not accept returns on sale items or gift cards. Contact us if you have questions about a specific item.

Exchanges
Return the item you have, and once accepted, make a new purchase for the item you want.

European Union 14-Day Cooling Off Period
For items shipped to the European Union, you can cancel or return your order within 14 days without reason. Items must be in the same condition as received, unworn or unused, with tags, in the original packaging, and proof of purchase is required.

Refunds
Once we’ve received and inspected your return, we’ll notify you if the refund is approved. If approved, you’ll be refunded on your original payment method within 7 business days. It may take additional time for your bank or credit card company to process the refund. If more than 15 business days have passed since approval, contact us at alsaqer11@yahoo.com.